Kayloprosport Terms & Conditions
Please carefully read the following Terms and Conditions.
Nothing in these Terms and Conditions affects your statutory rights.
We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting these changes on the Website. Use of the Website after a change has been posted will signify the user’s acceptance of the modified Terms and Conditions.
The majority of orders received are made to order as we stock plain items and then embroider or print the logo(s) as required.
Prices are exclusive of VAT and delivery charge. At quotation, the VAT is automatically added, along with the delivery cost, so you will be shown the inclusive prices before making payment.
The placing of Kayloprosport products on the Website is an invitation to accept offers for Kayloprosport products and is not an offer to sell at the listed price nor is it binding on us. We are under no obligation to accept your order.
In the unlikely event an Kayloprosport product is listed at an incorrect price, we will notify you of the correct price and give you the choice of either purchasing the product(s) at the corrected price, or cancelling your order. If you confirm you want the product at the corrected price we will deliver the product to you. If payment has been charged for the purchase and you cancel the order we will issue a refund.
You may also place an order over the telephone by calling us on 01689852181.
Our office opening hours are 8.00am to 5.30pm Monday to Friday, 9.00am to 12.00pm Saturday, Sundays and Bank Holiday.
Calls are charged at no more than the standard rate.
If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Placing your order over the telephone does not constitute our acceptance of your order. Our acceptance of your order and the completion of the contract between you and Kayloprosport will take place upon despatch of the goods. You may include any number of items within a single order, subject to any restrictions set out in these Terms or specified over the telephone and each order which you place will be a separate contract between us. We reserve the right to refuse to supply Goods to any person.
You will be asked to provide your delivery address. You will also need to provide your billing address. You must provide us with the correct address details. We will not be liable for any delay to or failure of delivery as a result of your failure to provide accurate address details.
We accept payment by bank cheque or bank transfer. No order will be processed until we receive confirmation of your order either by email or phone.
For clubs / Companies which have an invoice credit account with Kayloprosport, the following applies:
The purchase orders we place are divisible. Each delivery made thereunder:
* shall be deemed to arise from a separate contract, and
* shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for therein without reference to and notwithstanding any defect or default in the delivery of any other instalment or of any other instalment under any other contract.
We aim to deliver Kayloprosport bespoke orders within 10 to 15 weeks by ship or 6 to 10 weeks by air of you placing your Kayloprosport order and when all the order specifications are confirmed by you. We will always attempt to complete your order as soon as possible, so as a result some orders may arrive earlier (particularly any plain non-embroidered or non-printed items).
If we send out the goods by Royal Mail they will attempt one delivery and leave you a card with their contact details, so you can contact them and arrange a redelivery, or to collect it from your local Royal Mail depot.
If we send out the goods by UK Couriers they will attempt three deliveries and leave you a card with their contact details, so can contact them and arrange a redelivery. After three attempts, the goods will be sent back to us and an additional delivery charges will be incurred.
Items supplied by Kayloprosport are subject to availability of stock. If you are ordering more than one item, your order may be sent to you in instalments if some items are out of stock.
Kayloprosport will inform you as soon as possible if we are unable to deliver your items at our earliest convenient. You may agree an alternative delivery period. In no event shall we be liable for any damages or penalty for any delay in delivery.
Your right to cancel
If you have submitted your Kayloprosport order and received your confirmation email, you can still cancel your order provided that it has not entered production and embroidery/printing started. If you do wish to cancel, please reply to the order confirmation email and mark it 'ORDER CANCELATION' in the subject line. Please ensure you supply your name, invoice address, post code, product ordered and order number on the email.
If there is a fault with the Kayloprosport item(s) which you have purchased from us, you can return the item(s) to Us in its original condition within 14 days of delivery and if we accept liability you will receive a full refund or exchange.
When returning the goods, please include the details of the reason for return, your name and address, email address and order number.
Once we have received and processed your return, we will notify you via email and refund your money. This may take up to 10 working days from receipt of the returned item.
We recommend you send any items back to us using a proof of postage, as we cannot be held liable for goods lost in the post we do not receive.
Bespoke items, which have been custom designed cannot be returned for any reason unless faulty. This does not affect your statutory rights.
Orders for personalised items cannot be cancelled once they have entered production. By cancelling an order before production you may still incur charges for work that has already been carried out for your order e.g. artwork and print vinyl produced.
If for any reason we fail to meet our very high standards of customer service, please do not hesitate to contact us by email to firstname.lastname@example.org We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
Kayloprosport is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kayloprosport may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective immediately.
What we collect
We may collect the following information:
* name and job title
* contact information including email address and contact telephone number
* demographic information such as delivery address & postcode
* other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information for goods despatching and to understand your needs and provide you with a better service, and in particular for the following reasons:
* internal record keeping.
* we may use the information to improve our products and services.
* we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect email@example.com<mailto:firstname.lastname@example.org>
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Use of the website content
Please do not use the Website in any way that may infringe the intellectual property rights contained within it.
Limitation of liability
In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to:
* repairing or supplying the Goods again or refunding the amount paid by you in respect of the Goods purchased.
* our aggregate liability in respect of all causes of action arising out of or in connection with the Goods purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all), including for the loss or damage to Goods whilst in transit, will not exceed an amount equal to the value of the Goods delivered to you under these Terms and Conditions.
* save in respect of death and personal injury we shall not be liable (whether in contract, tort (including negligence) or otherwise) for any claim arising under or in connection with Goods purchased from the Website or your use of the Website unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
Law and jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Certain provisions contained in these Terms and Conditions may be disallowed by the laws of the country from which you are accessing the Website. If any provision of these Terms and Conditions are found to be invalid or unenforceable by a court, it will be severed from the rest of these Terms and Conditions which shall remain unaffected. A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and Conditions represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by Kayloprosport. Nothing in these Terms and Conditions shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these Terms and Conditions are reserved by Kayloprosport..
We shall not be liable to you for any delay in, or failure of, performance of our obligations under these Terms and Conditions arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Disclaimer of content
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and we give no warranty and make no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
Access to and use of this Website is at the user's own risk and we do not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses. You are recommended to take all appropriate safeguards before downloading information or images from the Website.
The information contained in the Website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products from us that they are suitable for your purposes. Orders will be subject to our Terms and Conditions.
Any advice given on this Website is for guidance purposes only. Any such advice should not be relied upon or used as a substitute for legal or other professional advice on your specific requirements.
We shall not be liable to you for any of the following whether arising from any claim arising out of or in connection with the use of the Website including without limitation under any tort including negligence, for breach of contract, for misrepresentation (other than fraudulent misrepresentation), intellectual property infringement, under any statute or otherwise:
* any indirect, special or consequential losses;
* in respect of losses or damages arising out of changes made to the content of this Website by unauthorised third parties;
* any loss of business, data, profits, revenue, goodwill, use or anticipated savings; or loss or damage to your, or any third party's data or records.
Nothing in these Terms and Conditions shall exclude or limit our duties and liabilities under any applicable legislation or any conduct of business rules which we are bound to comply with. Except as expressly provided in these Terms and Conditions we exclude all representations, conditions and warranties whether express or implied (by statute or otherwise) to the fullest extent permitted by law.
This is the Kayloprosport website (http://www.kayloprosport.com) which is owned, operated and maintained by Kayloporsport.